Privacy Policy

This Privacy Policy describes how Streamitter (“Streamitter”, “we”, “us”, “our”) handles information when you use our website, directory, and related services (collectively, the “Services”). It is intended as a general template; you may adapt it for your organisation and should obtain legal advice for your jurisdiction.

1. Who we are

Streamitter operates an online radio directory that helps users discover stations and listen to streams. Depending on your location, we may act as a data controller for personal data we determine the purposes and means of processing, and in some cases we process data solely on behalf of others as a processor.

2. Information we collect

We may collect the following categories of information:

• Account and profile data — such as name, email address, username, and password (stored in hashed form where applicable) when you create or manage an account.
• Station and broadcaster data — information you submit when listing or updating a station (e.g. station name, description, stream URL, website, contact email, logo, genre tags, social links).
• Communications — messages you send via contact forms, support channels, or email, including metadata needed to respond.
• Usage data — such as pages viewed, search queries, favourites, approximate location derived from IP, timestamps, referring URLs, device type, browser, and operating system.
• Listening and technical logs — we may log aggregated or pseudonymous data related to play attempts, session duration, or errors to operate analytics, billing of infrastructure, fraud prevention, and product improvement.
• Cookies and similar technologies — see section 5 below.

We ask that you do not send us sensitive categories of data (e.g. health, political opinions) unless strictly necessary and lawful.

3. How we use your information

We use personal data for purposes such as:

• Providing, hosting, and improving the Services (including search, listings, playback features where offered, and personalisation such as favourites).
• Creating and managing accounts and authenticating users.
• Moderating submissions, enforcing our rules, and protecting users and the platform from abuse, spam, or security threats.
• Analytics and statistics on how the Services are used (often in aggregated form).
• Communicating with you about your account, submissions, security alerts, or policy changes.
• Complying with legal obligations and responding to lawful requests from public authorities.
• Establishing, exercising, or defending legal claims where permitted.

Where required by law (for example in the EEA or UK), we rely on legal bases such as contract (to provide the Services you request), legitimate interests (to secure and improve the Services, balanced against your rights), consent (where we ask for it, e.g. certain cookies or marketing), and legal obligation.

4. Sharing of information

We do not sell your personal information. We may share data with:

• Service providers — hosting, email delivery, analytics, security, backups, and customer support tools, under contracts that require appropriate protection.
• Professional advisers — lawyers, accountants, or insurers where necessary.
• Authorities — when required by law, court order, or to protect rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

Aggregated or de-identified information that cannot reasonably identify you may be shared for any lawful purpose.

5. Cookies and similar technologies

We use cookies, local storage, and similar technologies for essential functions (e.g. session login, security, CSRF protection), preferences (e.g. volume or UI choices), and analytics. You can control non-essential cookies through our cookie banner or tool where provided, and through your browser settings. Blocking certain cookies may limit functionality.

6. Third-party streams, sites, and embeds

Radio stations and streams are operated by third parties. When you play audio or visit a broadcaster’s website, their privacy notices and terms apply to that interaction. We are not responsible for third-party practices, content, or availability of streams.

7. International transfers

We may process data in countries other than your own. Where we transfer personal data from the EEA, UK, or Switzerland to countries not deemed adequate, we use appropriate safeguards such as standard contractual clauses where required.

8. Retention

We retain personal data only as long as necessary for the purposes described, including resolving disputes and meeting legal, tax, or reporting requirements. Retention periods vary by data type; for example, account data is kept while your account is active and for a reasonable period afterwards, and logs may be kept for shorter rolling periods unless longer retention is justified.

9. Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have rights to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details on this site. We may need to verify your identity before responding.

11. Children

The Services are not directed at children under the age where parental consent is required in your region. If you believe we have collected such data inadvertently, please contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and, where appropriate, notify you by email or a notice on the Services. Continued use after the effective date may constitute acceptance of the changes.

13. Contact us

For privacy-related questions or requests, please use the contact options provided on this website (e.g. our contact page or designated privacy inbox).